Mission-Critical Communications & Event-Driven Telephony
Symphonia V3 is the complete unified amalgamation of intelligent call recording, carrier-grade SIP trunking, multi-channel SMS escalation, and automated incident alert triggering.
Core Platform Modules
Modular architecture designed to integrate seamlessly into existing PBX systems or operate as an autonomous communications backbone.
Symphonia Alert
Event triggering and real-time automated action pipelines from Operators, SMS, Inbound Calls, Email, Serial Interfaces, CSTA, and GPIO hardware contacts.
- Multi-tier escalation workflows
- Hardware GPIO & IoT triggering
Telephony & PJSIP
PJSIP-powered carrier trunking, multi-tenancy DID management, interactive voice response (IVR), automated whisper hunt groups, and dynamic CLI presentation.
- Telnyx & VPNet native routing
- On-call roster hunter with TTS
Call Recording
High-fidelity, uncompressed call audio capture with automated speech-to-text transcription, timeline visualization, and encrypted cloud archival.
- Local Faster-Whisper AI STT
- Step-by-step call journey timeline
SMS Engine
Complete messaging gateway supporting 1-on-1 operational chat, mass broadcast distribution, email-to-SMS relay, and CSV mail merge.
- Telnyx 2-way messaging
- Automated escalation tracking
Nursecall Integration
Specialized integrations for medical, clinical, and aged care environments connecting nurse call systems to mobile handsets, pagers, and dashboards.
- Sub-second emergency dispatch
- Priority override algorithms
Enterprise Integrations
Deep connectivity into Microsoft 365, Outlook calendars, OpenScape 4000 PBX environments, and automated dual-node replication.
- Microsoft Graph & 365 Relay
- Automated dual-node sync
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