Symphonia V3 Modules

Symphonia Alert connects physical inputs, digital triggers, and operational personnel. When an event fires—whether from an automated building management contact, an emergency code, or an inbound operator signal—Symphonia initiates multi-step escalation logic across voice, SMS, and email.

Native Asterisk PJSIP integration handling concurrent carrier trunking (VPNet and Telnyx) with dynamic CLI presentation, caller identification, on-call hunter escalation with accept/reject DTMF logic, and seamless SIP failover.

Every inbound and outbound call leg is securely captured, converted, and linked with chronological journey milestones. On-premise faster-whisper AI engines generate automated transcripts for instant search and audit compliance.

Enterprise messaging capabilities including two-way interactive customer conversations, mass incident notifications, scheduled shift reminders, and email-to-SMS gateway integration.